To make your onboarding process as smooth as possible, we've outlined the KYC (Know Your Customer) requirements based on your company type and address situation.
Choose the applicable option below and follow the instructions to ensure you have all the required information and documents ready.
💡 Questions or need help? Visit our Q&A page or contact PayEm CS Operations.
Required Information & Documentation for:
Privately Held Company with a Physical US Address
Please Note:
For KYC validation, your company's US office address and specified address-proof documents are required.
If a physical office address is unavailable, consider using the controlling officer's or an employee's US home address, details here.
Business Information
Legal Name of your US Entity
DBA Name (if different than above)
Full Business Address (including floor, suite, or unit number)
US Office Phone Number
Website Address
State of Incorporation
Date of Incorporation
EIN Number
Primary Nature of Business
Ownership
Type of Legal Entity
Supporting Documentation
Taxpayer Identification Number Document (choose one):
IRS Notice Letter ID OR EIN - cp575 or 147c
Most recent tax return document
US Office Physical Address* Proof Document (choose one):
Utility bill (from last 60 days)
Bank statement (from last 60 days)
Current lease/rental agreement (with the signature page)
Insurance Statement (from last 6 months)
The documents must contain both the business name and address
Note: If a physical office address is unavailable, consider using the controlling officer's or an employee's US home address. Details can be found here. If not, follow the guidelines for a Privately Held Company without a US Address.
Alternate Address: Controlling Officer or Employee's US Home Address
If your company lacks a US physical address, you can use a controlling officer or employee's US home address for KYC by following these guidelines:
Confirm with PayEm the use of the home address
Get approval from the controlling officer or employee to use their home address
After approval, collect these documents:
Supporting Documentation
Current State-Issued Driver’s License OR ID Card (ensure the listed address is current)
Address Proof Document (choose one):
Utility Bill (from last 60 days)
Bank Statement (from last 60 days)
Current Lease Agreement (current term, with signature page)
Mortgage or Insurance Statement (from last 6 months)
US Military ID Card
Controlling Entities Information
Please collect the following information for the company's controlling officer:
Name
Residential Full Address (City, state, street, zip code, floor, suite, or unit number if applicable). Note: Physical residential address is mandatory
Date of Birth
Passport Number (if not a US citizen) OR SSN (if US citizen)
Phone Number
Title
Email
Supporting Documentation
For US citizen controlling officers: Social Security Number (SSN) and a valid driver's license
For non-US citizen controlling officers: Passport
Company’s Ownership Information
As part of KYC validation, please verify the following:
Does the controlling officer own more than 25% of the company?
Is there any person who owns more than 25%?
If individuals own more than 25%, gather this information for each:
Full Legal Name (First and Last Name)
Date of Birth
Residential Address (City, state, street, zip code, floor, suite, or unit number if applicable). Note: Physical residential address is mandatory; PO boxes are not accepted
Social Security Number (SSN) OR Individual Tax Identification Number (ITIN)
Supporting Documentation
If individuals own more than 25%, prepare SSN cards for each owner
Required Information & Documentation for:
Privately Held Company without a US Address
Please note:
For KYC validation, your company's US office address and specified address-proof documents are required.
If a physical office address is unavailable, consider using the controlling officer's or an employee's US home address, details here.
Business Information
Legal Name of your US Entity
DBA Name (if different)
Phone Number
Website Address
State of Incorporation
Date of Incorporation
EIN Number
Primary Nature of Business
Ownership
Type of Legal Entity
Additionally, provide the following information:
Brief description of your business operations
Details of your business operations in the US, including expansion plans
Geographical presence, specifying locations of operation
Major investor details (if applicable)
Information about senior US-based employees, including their names and titles
Supporting Documentation
Legal Entity Identification Documents (Articles of incorporation / Certificate of incorporation)
Taxpayer Identification Number Document (choose one):
IRS Notice Letter ID OR EIN - cp 575 OR 147c
Most recent tax return document
Controlling Entities Information
Please collect the following information for the company's controlling officer:
Name
Residential Full Address (city, state, street, zip code, floor, suite, or unit number if applicable). Note: Physical residential address is mandatory
Date of Birth
Passport Number (if not a US citizen) OR SSN (if US citizen)
Phone Number
Title
Email
Supporting Documentation
For US citizen controlling officers: Social Security Number (SSN) and a valid driver's license
For non-US citizen controlling officers: Passport
Company’s Ownership Information
As part of KYC validation, please verify the following:
Does the controlling officer own more than 25% of the company?
Is there any person who owns more than 25%?
If individuals own more than 25%, gather this information for each:
Full Legal Name (First and Last Name)
Date of Birth
Residential Full Address (City, state, street, zip code, floor, suite, or unit number if applicable). Note: Physical residential address is mandatory; PO boxes are not accepted
Social Security Number (SSN) OR Individual Tax Identification Number (ITIN)
Supporting Documentation
If individuals own more than 25%, prepare SSN cards for each owner
Required Information & Documentation for:
Publicly Held Company
Business Information
Legal Name of your US Entity
DBA Name (if different from the legal name)
Name of Parent Company (if a subsidiary)
Full Headquarters Address (street, city, state, ZIP code - no P.O. Boxes)
Headquarters Mailing/Billing Full Address (if different from the Physical Address)
US Office Phone Number
Website Address
State OR Country of Incorporation or Formation
Date of Incorporation or Formation
Number of Employees
Time in Business (Years/Months)
Federal Tax ID/EIN OR Company Registration ID
Is the Company in Good Standing with the Secretary of State?
Supporting Documentation
Not required