In this article, we address common questions and provide clear answers to help demystify the KYC procedure and ensure a smooth onboarding experience for you and your company.
How long does the KYC review and approval process typically take?
How long does the KYC review and approval process typically take?
The KYC review process usually takes 1-3 business days.
Additional information or documents may be requested during this time. Accuracy and completeness of the submitted information are crucial to avoid delay.
Can I check the status of my KYC submission and approval process?
Can I check the status of my KYC submission and approval process?
You can inquire about the status of your KYC submission and approval process through PayEm CS Operations.
Who should sign the KYC form?
Who should sign the KYC form?
The Controlling Officer/Signatory should sign the KYC document sent via DocuSign.
How can I edit the form once I've moved to the next session?
How can I edit the form once I've moved to the next session?
To edit the form, please contact PayEm CS Operations for assistance.
Can I save the form and continue later?
Can I save the form and continue later?
The form must be completed and submitted in a single session. You cannot save and continue later. Know that you have ± 4 hours from when you left the form until return and continue.
What should I do if I make a mistake on the KYC form?
What should I do if I make a mistake on the KYC form?
No problem! If you make a mistake, simply inform PayEm CS Operations, and they will assist you in correcting it.
Is there a specific format or file type required for document uploads?
Is there a specific format or file type required for document uploads?
Documents should be in clear, common formats and should not exceed 30 MB in size.
What documents are considered acceptable proof of address?
What documents are considered acceptable proof of address?
Acceptable proof of address documents include utility bills, bank statements, and more. Details can be found in the guidelines.
Can I use a non-US address for KYC if my company is based outside the US?
Can I use a non-US address for KYC if my company is based outside the US?
For KYC with PayEm, a US address is typically required. If a physical office address is unavailable, consider using the controlling officer's or an employee's US home address, details here.
What should I do if I have questions or encounter difficulties?
What should I do if I have questions or encounter difficulties?
Contact PayEm CS Operations for assistance with any questions or difficulties.