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First-Time Login

Follow the step-by-step instructions to access your account and start using PayEm!

Updated over 2 months ago

This guide will help you log in to PayEm for the first time, whether you're using a standard login method or Single Sign-On (SSO).

If you need assistance, we've provided troubleshooting steps and support contact information to help you resolve them quickly. Let's get started!

First-Time Login (Standard Login)

1️⃣ Access PayEm's login screen using the invitation sent to your email. Click on the “Get Started” button to sign up

What to Do if Your Invitation Email is Missing or Expired

No Invitation Email:

  • Admin Users: Contact PayEm Support at support@payemcard.com

  • Accountant/Employee Users: If you haven't received an invitation, it might not have been sent, or you weren’t added to PayEm. Contact your company’s PayEm admin to resend it.

Expired Invitation:

  • Admin Users: Contact PayEm Support at support@payemcard.com

  • Accountant/Employee Users: If your invitation link has expired, ask your company’s PayEm admin to resend it

2️⃣ Set your password and check the boxes to accept PayEm's terms and privacy policy.

3️⃣ Click Submit

What to Do If You Can't Log In

Reach out to PayEm Support: support@payemcard.com


First-Time Login (Single Sign-On)

If your company has enabled SSO (Single Sign-On), follow these steps:

1️⃣ Access PayEm's login screen using the invitation sent to your email. Click on the “Get Started” button to sign up.

What to Do if Your Invitation Email is Missing or Expired

No Invitation Email:

  • Admin Users: Contact PayEm Support at support@payemcard.com

  • Accountant/Employee Users: If you haven't received an invitation, it might not have been sent, or you weren’t added to PayEm. Contact your company’s PayEm admin to resend it.

Expired Invitation:

  • Admin Users: Contact PayEm Support at support@payemcard.com

  • Accountant/Employee Users: If your invitation link has expired, ask your company’s PayEm admin to resend it

2️⃣ Set your password and check the boxes to accept PayEm's terms and privacy policy.

3️⃣ Click Submit

4️⃣ Click 'Log in with SSO' - no need to enter your password on this screen again.

  • For future logins, simply select Log in with SSO, and you'll be connected without needing to enter your password.

What to Do If You Can't Log In

Reach out to PayEm Support: support@payemcard.com

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